Carmas Export Import Trade
We will make every effort to ship the same business day if you complete your purchase by 2:00PM Eastern Time.
All others will ship the next business day.
Custom made items may require more time to ship.
If you need your item by a definite day, you should use our 2nd Day Air or Next Day Air shipping options.
All shipping fees on orders outside of the 48 continental United States are the responsibility of the customer.
We combine shipping to save on your shipping cost if you purchase multiple items from us.
Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, Carmas Export Import Trade will accept qualified and conforming products for replacement for the period of 1 (one) year. An order may be refunded only within 14 days of the original purchase date. All shipping charges are non-refundable. Send Email with your name, invoice number, and details about the return to: returns@carmasexport importtradel.com or call 800-753-2242 Extension #2 for our returns department
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Products must be in ‘Like New’ condition and free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
In the event that the product you are returning does NOT meet the requirements described in this document, we will:
1) Photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied
2) The product(s) deemed ineligible for return will be returned to you.
If the order is less than 60 days old, the customer must contact Carmas Export Import Trade by email or phone and request a return label by email or by mail. The customer may use this label to return the item to Carmas Export Import Trade free of charge. After the item is received by Carmas Export Import Trade for processing, Carmas Export Import Trade will send out a replacement unit. If the order is within 14 days of purchase date, the customer may elect to have a refund issued instead. All shipping charges are non-refundable. Send Email with your name, invoice number, and details about the return to: returns@carmasexportimporttradel.com or call 800-753-2242 Extension #2 for our returns department.
If an immediate replacement is required before processing can occur, the customer can purchase a second unit from Carmas Export Import Trade to be shipped to the customer at once. This shipping charge will be shipped at Carmas Export Import Trade’s expense. After Carmas Export Import Trade receives the returned unit, Carmas Export Import Trade will issue a refund for the second purchase. Send Email with your name, invoice number, and details about the return to: returns@carmasexportimporttradel.com or call 800-753-2242 Extension #2 for our returns department.
Order is more than 60 days oldIf the order is more than 60 days old, the customer must contact Carmas Export Import Trade by email or phone to obtain a RMA number to send the item back to Carmas Export Import Trade for replacement. After the item is received by Carmas Export Import Trade for processing, Carmas Export Import Trade will send out a replacement unit. Send Email with your name, invoice number, and details about the return to: returns@carmasexportimporttradel.com or call 800-753-2242 Extension #2 for our returns department.
If an immediate replacement is required before processing can occur, the customer can purchase a second unit from Carmas Export Import Trade to be shipped to the customer at once. This shipping charge will be shipped at Carmas Export Import Trade’s expense. After Carmas Export Import Trade receives the returned unit, Carmas Export Import Trade will issue a refund for the second purchase. Send Email with your name, invoice number, and details about the return to: returns@carmasexportimporttradel.com or call 800-753-2242 Extension #2 for our returns department.Custom made items such as powder coated and high output units cannot be refunded unless unit is returned within 14 days of purchase and is in ‘Like New’ condition and free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals. All custom made items are subject to a 25% restocking fee regardless of condition of unit. All shipping charges are non-refundable. If a returned unit is received by Carmas Export Import Trade and the unit is not deemed 'Like New’, Carmas Export Import Trade will offer to repair the unit and ship the unit back to the customer at said customer's expense. For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation.
Custom Made Items Warranty-ReplacementWhen sending a return to Carmas Export Import Trade for repair or replacemnt, send the item to Carmas Export Import Trade with a description of what is wrong with the item and Carmas Export Import Trade will repair or replace the item. For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Carmas Export Import Trade shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Carmas Export Import Trade may reimburse shipping charges related to the return or replacement of defective products inside the U.S. only.
Warranty