1. Supervises the management staff including Director of Nursing/Clinical Manager in a manner that reflects patient care standards.
2. Oversees the staff interview process and selection of potential candidates for the home health team.
3. Oversees orientation of new clinical staff and completion of new employee’s skills checklist.
4. Completes annual employee performance evaluations, assists in setting annual performance goals and provides feedback.
1. Oversees the operation of the agency to see that patient caseloads are covered in order to provide consistent quality care and visit frequency per agency established productivity guidelines.
2. Guarantees that care is coordinated according to established guidelines and in compliance with Medicare Conditions of Participation.
3. Verifies that the Director of Nursing/Clinical Manager provides coverage for patient care.
4. Promotes open communication, positive physician/ staff interactions and the timely resolution of issues.
5. Monitors, evaluates, and promotes collaborative, productive team functioning of all team members.
6. Assesses and adjusts staffing to provide for changing patient care needs.
7. Delegates responsibilities as appropriate, utilizing the chain of command.
8. Provides follow-up relative to events, complaints, concerns and/or issues in a timely manner.
1. Demonstrates commitment to and support of the mission, vision, and values of the organization.
2. Manages competing demands for time and resources independently and prioritizes work responsibilities appropriately.
3. Plans, oversees, documents and effectively manages staff meetings.
4. Holds inservices for staff and sees that competencies are completed and all personnel files are maintained according to state and Federal law in accordance with the Medicare Home Health Conditions of Participation.
5. Encourages collaboration among staff members to promote morale and productivity.
6. Effectively delegates responsibilities to appropriate members of management team.
7. Promotes effective planning and utilization of agency resources for efficient and cost-effective delivery of quality patient care.
8. Maintains ongoing communication with managers, Professional Advisory Committee and the Managing Members as appropriate relative to the provision of care and practice issues.
9. Serves as a resource in problem-solving, mediating, and negotiating between all staff and management team members.
10. Acts as a role model in the development of staff including training on appropriate clinical documentation and OASIS processes.
11. Empowers the management team to take ownership of their actions and responsibilities.
12. Collaborates in strategic planning with the Managing Members, obtaining input as needed from the home care team and staff supervised.
13. Manages the agency according to Pennsylvania Licensure guidelines, Medicare Home Health Conditions of Participation and ACHC guidelines.
14. Demonstrates professionalism through accountability and confidentiality.
15. Understands and follows confidentiality and HIPAA guidelines in order to implement the proper process for accessing/maintaining usage of electronic medical records and trains/oversees staff in the same.
1. Listens attentively to the needs of others.
2. Demonstrates the highest degree of customer awareness by seeking out opportunities to identify and meet the needs of internal and external customers.
3. Treats each person as an individual with respect and dignity.
4. Is receptive to questions and criticism, and willing to offer assistance.
5. Demonstrates genuine concern and empathy.
6. Maintains accountability for patient satisfaction throughout the episode of care.
7. Demonstrates ability to resolve conflict situations.
8. Consistently performs all of the above in a friendly, courteous manner.
1. Oversees the Quality Assessment/Performance Improvement (QAPI) process by finding opportunities for monitoring and identifying patient outcomes and ways to improve relative to agency programs and environmental concerns.
2. Displays a willingness to utilize problem-solving techniques to ensure appropriate interventions and resolutions.
3. Educates entire staff to QAPI process.
4. Oversees quarterly clinical record review through supervision of Direct of Clinical Services.
1. Demonstrates commitment to own professional development.
2. Maintains a collaborative relationship with peers.
3. Promotes the nursing profession through community involvement, participation in professional organizations & as a mentor for health care providers.
4. Completes required competencies per agency guidelines and to maintain licensure.
5. Participates in continuing education activities and shares information with other staff members.
1. Implements other duties as required in managing the agency.
2. Understands and complies with the Medicare Conditions of Participation as a Home Health Agency.
3. Oversees Professional Advisory Committee meetings.