Ideal HomeHealth Care, LLC
Dealing with Concerns, Complaints and Grievances Inservice / Post-Test
Date :
1. A patient can make a complaint or report a grievance without fear of discrimination or reprisal.
a. True
b. False
2. Patients of Ideal HomeHealth Agency can only direct complaints or grievances to the agency.
a. True
b. False
3. Any Ideal HomeHealth Agency employee can receive a patient’s complaint or grievance.
a. True
b. False
4. Once a patient makes a complaint or issues a grievance, it must be:
a. Documented on the Customer’s Concern/Complaint Report Form
b. Forwarded first to the Director of Nursing.
c. Forwarded to the Administrator if Director of Nursing can’t resolve.
d. Kept on file until complaint/grievance is resolved and then discarded.
e. All of the above.
f. a,b,c.
5. The patient making the complaint/grievance must accept the agency’s solution.
a. True
b. False
6. The Administrator tracks and trends the completed complaint forms on an annual basis
a. True
b. False
7. If the patient is not satisfied with the agency’s resolution of their complaint/grievance, they can appeal to the state home healthcare hotline.
a. True
b. False
8. Staff has the right to voice concerns or grievances on personal issues or differences of opinion regarding agency services or policies without reprisal.
a. True
b. False
9. Grievances must be submitted to the Administrator within ten (10) days of the date the person filing the grievance becomes aware of the alleged action.
a. True
b. False