Ideal HomeHealth Care, LLC
Maintaining Effective Communication with Home Health Patients Inservice / Post-Test
Date :
1. Communication is based on speaking and listening.
a. True
b. False
2. A patient’s first impression of you is an important part of communication.
a. True
b. False
3. Someone’s first impression of you occurs in the first ten (10) seconds of meeting.
a. True
b. False
4. Name the three (3) things that influence someone’s first impression of you.
5. Which of the above three things is the most important?
6. Non-verbal communication is also called
7. Which of the following comprise non-verbal communication?
a. Facial expression
b. Gestures
c. Clothing
d. Posture
e. a, b, c
f. a, b, d
8. When confronted by an angry patient, the clinician should:
a. Get defensive and try to interrupt
b. Try to analyze the patient’s feelings
c. Allow the patient to vent their anger.
d. Respond to them in a loud voice.
e. Remain calm and speak softly.
f. Be diplomatic and listen to the other person’s needs.
g. a, b, and d
h. c, e, and f
9. Using medical jargon, being insensitive to a patient’s physical limitations, and providing the patient with “pat” answers are considered barriers to effective communication.
a. True
b. False
10. If you find yourself in a confrontational situation, circle the letter of the
Incorrect Response
.
a. Refuse to listen and leave.
b. Protect yourself from violent behavior.
c. Let them know that you’re trying to understand what they want/need.
d. Request agency assistance if necessary.