Ideal HomeHealth Care, LLC
Quality Assessment and Performance Improvement (QAPI) Post-Test
Date :
1.
views the quality of our agency’s care and services from all perspectives.
2.
gives everyone involved with the program the ability to improve the quality of and methods for providing care and services.
3. QAPI guarantees that the agency functions according to its mission and goals and allows patients, families, staff and the Managing Members to be involved in improving our agency’s care and services. Name the four (4) phases in the QAPI process:
4. The Quality Assessment Committee meets how many times a year?
.
5. Clinical Record Reviews are done quarterly on at least what percentage of patient records for those individuals receiving care during the specified quarter?
%.
6. Evaluating satisfaction with the agency and its care and services is achieved through:
a. Staff Orientation/Training comments
b. Physician Satisfaction Surveys
c. Patient, Caregiver and Family Surveys
d. All of the above
7. Patient Incident Reporting involves any unplanned event that could result in serious injury to a patient or staff member.
T
F
8. Which of the following are considered Patient Incidents?
a. Observed falls or accidents
b. Serious bruising on patient’s body
c. Signs of patient abuse or neglect
d. All of the above
9. Any staff member can receive a customer concern or complaint
T
F
10. Once the QA team focuses on an area that needs improvement, it forms a
team to focus on the area that needs improvement and special attention
11. Patients/caregivers can address all concerns/complaints to staff or Administrator of the agency without fear of discrimination or reprisal
T
F
12. The Performance Improvement Team should average 7 members and represent all disciplines, services and administrative staff appropriate to the task and area being evaluated for approval.
T
F