Frequently Asked Questions
A: No, you can check out without registering as a guest. However, if you wish to Register, it is Free!
A: It is possible the email went straight to your bulk/spam folder, or we may have an incorrect email address on file. But no worries, just contact Customer Service and we will verify, and re-send any confirmation emails.
A: Once your order has been sent out, your initial email confirmation will update to show a “Shipped” status and include a tracking number, if applicable. You will also receive a separate shipping confirmation email with the same information,If you are a registered member, you can also select “My Account” and check your order status under the “Order History” tab.
Standard orders generally ship out within 3 business days, and expedited orders will ship out the same day if placed by 2pm Mondays through Fridays.
A: Vogueitup.com is offering free Economy shipping on all orders over $49 within the contiguous United States. The shipping fee will be automatically deducted from your total during checkout if your merchandise subtotal meets the specified amount.
A: Some countries will impose additional tariffs on items shipped from abroad. These specific duties are added by your respective government and are not shipping charges from Vogueitup.com Please contact your postal service and customs officials for more information.
A: Yes! Items can be returned for a refund or an exchange as long as:
A: We do not know whether a package has been received by our warehouse until it is ready to be processed, therefore we definitely suggest shipping your item(s) back to us with a tracking number. That way you can watch your return and know exactly when it is delivered!
A: We will send you a confirmation email. If you haven’t received one yet, just remember that returns and exchanges generally take 7 business days to complete. Here’s where that tracking number comes in handy again! If you know when your package will be delivered, you can figure out the approximate time frame of when it will be processed.
A: Sure, but you will still need to identify your package with some account details first. If you still have the order or shipping confirmation in your email, all you have to do is print that out! Please ensure the merchandise has tags on and in returnable condition. Lastly, you can note down the following information and include it with your return package:
First + Last Name
Billing + Shipping Address
Phone Number
Email Address
Order Number
A: Definitely, as long as the merchandise has not been worn and still meets the return policy noted above. But please note that all products returned without their original tags may be assessed a $5 restocking fee per item.
A: Of course! We love hearing from our customers. For most issues, the easiest way would be to send us an email at info@vogueitup.com. You can do this anytime, and a Customer Service representative will make sure to get back to you within 24 business hours. If something needs immediate attention or you would like to speak to a representative, you can give us a call at Monday through Friday from 10 AM to 5pm EST USA.