FAQ's

OBERON BIOFEEDBACK FAQ’S

We ship with FedEx if outside of the USA and USPS Priority mail if shipped within the USA. Each shipping method takes 2-3 days to deliver.

Within the USA shipping is free, outside of the USA shipping cost is an extra $100 USD.

Oberon machines are manufactured in Russia

Software updates are optional and the buyer’s responsibility to check in using email to ask if software updates are ready. They are free and distributed through email but it is not the manufacturer’s responsibility to notify of any software updates. Most of the time we will send an email notifying of software update, however we expect our clients to let us know if they need an update or have a problem with their current software.

We accept payment with PayPal, Wire Transfer and Credit cards. However PayPal and Credit cards payments will have an additional 5% fee if outside of USA and 3% within the USA.

Oberon machines cannot be returned once purchased unless otherwise agreed upon by both parties in writing.

When purchasing an Oberon system, all our training material is provided and services as soon as you receive the machine. Training takes time and to really see results training is crucial. We cannot offer a 30 day money back warranty because during those 30 days we will spend time training, providing support and if returned, the system will be considered used.

If there is agreement of a 30 day money back warranty, full payment must be made first and if returned, $1,000 will be non-refundable.

Our training material is very valuable; many companies have copied it and used it to train on other systems.

Our warranty is for 3 years. It covers anything that goes wrong with the machine on its own as a manufacturer’s mishap. If the machine is broken as a result of a drop, spill, or anything else that was not caused by the manufacturer we typically do not replace those machines.

However, we are always willing to help and will help. In the years we have been working, we have not had to replace any units due to manufacturer’s mishaps and only have done a few replacements due to accidents. Our systems, although light and compact, are durable.