All of our products, when properly installed, are warranted by Quality against defects in materials and workmanship for a period of one (1) year from the date of sale to the original purchaser. Marine, commercial and custom rebuilt units are warranted by Quality against defects in materials and workmanship for a period of six (6) months from the date of sale. Any and all returns must be accompanied by an original customer invoice.
Our warranty is limited to the replacement of defective units only and does not cover labor or any other expenses. This warranty extends to the application under normal use and services and does not apply to submersion, deliberate abuse, broken drive gears, aluminum drive end housings (nose) and solenoids. Improper installation, careless handling, burnt out units, submerged units, tampering or dismantling of units will render this warranty null and void.
*NOTE: Quality is not responsible for units shipped out from distributor locations which were not properly packed and result in broken or cracked product. This warranty is expressly in lieu of all other obligations or liability and Quality neither assumes nor authorizes any other person or firm to assume for it any other liability in connection with the sale of its products or merchandise. Defective items must be returned to our facility for inspection and warranty consideration within the warranty period. All items being returned for warranty must have an explanation of malfunction attached to them, along with a copy of the original customer invoice. Any new units returned broken or disassembled will be credited at half (1/2) of the Distributor Net Price - No exceptions! Quality will not credit or return any units returned to Quality without an original customer invoice.
The information contained in our literature and on our website has been thoroughly researched, however, errors can occur which are beyond our control. Therefore, we assume no responsibility for errors. We appreciate notification of incorrect information for prompt correction.
Please send notifications to qualityst3322@gmail.com.